FREN

Patient Expense Management

Secure, compliant patient expense management tailored to each study

Pharmaspecific provides end-to-end patient expense management, handling reimbursements according to the terms defined by the sponsor while ensuring a simple, transparent experience that complies with applicable regulatory requirements.

Through our proprietary technology platform, designed specifically for patient reimbursement management, we secure the entire process: collection of receipts, review of requests, expense approval, patient reimbursement, transaction traceability and reporting. This organisation ensures structured processing and accurate tracking of patient expenses throughout the study.

Available in several languages, our solution makes reimbursement services easy for participants to access while ensuring a consistent experience internationally. Our processes are built on the most demanding European regulatory standards while adapting to the local specificities of the countries in which studies are conducted.

A simplified patient experience

We provide participants with simple, intuitive solutions to submit their reimbursement requests quickly and securely, helping to improve their satisfaction and engagement in the study. This organisation also streamlines patient reimbursement management, ensures transparent tracking of requests and gives teams full traceability of all transactions.

We provide participants with simple, intuitive solutions to submit their reimbursement requests quickly and securely, helping to improve their satisfaction.

Compliance and risk control

Our procedures ensure that reimbursements comply with the rules defined by the sponsor and with applicable regulatory requirements, with full traceability and rigorous checks at every step. They also secure patient expense management, verify the receipts submitted and ensure structured processing of requests. This organisation makes it easier to track expenses and manage patient reimbursements, while guaranteeing transparent handling adapted to the terms defined for each study.

A flexible, international solution

Available in several languages, our platform supports participants in their own language while adapting to the specific terms of each study and to local regulatory requirements. It makes it easier to submit reimbursement requests, understand procedures and track transactions, while offering participants a consistent experience. This approach takes into account the local specificities of each country, respects the terms defined by the sponsor and ensures clear, accessible and secure patient expense management throughout the study.

Our services include

Configuration of reimbursement rules

Set-up of the terms defined by the sponsor: caps, flat rates, expense categories, required receipts and approval rules.

Reimbursement request management

Receipt, review and approval of requests in accordance with protocol rules and the procedures defined for the study.

Expense processing and reimbursement

Secure reimbursement of travel, accommodation, meal and other authorised expenses.

Multilingual patient reimbursement platform

Access to our proprietary multilingual solution for managing, tracking and fully tracing reimbursements, while making the experience easier for participants internationally.

Reporting and financial tracking

Dashboards, budget tracking and regular reporting for complete visibility of all transactions.

Compliance, traceability and archiving

Secure data management, retention of receipts and full traceability of transactions in line with applicable regulatory requirements.

Make patient participation easier: we handle the reimbursements

Our experts help you implement a reimbursement solution tailored to the needs of your study and the requirements of the countries involved.