Patient Concierge Support
Reducing the burden on participants and supporting their retention in the study
Patient concierge support is a service designed to simplify the participant journey and help patients remain in a clinical study. Taking part in a study can be a significant commitment for patients and their families, particularly because of travel, accommodation and visit scheduling constraints. Pharmaspecific offers patient concierge support tailored to the needs of each study to reduce these burdens and provide a smoother experience.
Our teams organise all the services required for visits to run smoothly, in line with the terms defined by the sponsor. This patient support makes participation easier, sustains engagement and helps retain participants throughout the protocol.
Personalised support for every participant
Every patient has specific needs. Our teams coordinate solutions adapted to participants’ medical, geographical and personal constraints so they can attend study visits in the best possible conditions. This patient support eases their journey, reduces logistical burdens and helps keep participants in the study until completion. Our teams also ensure that the patient concierge service matches the needs identified.
A lever to strengthen patient retention
Sponsors often use concierge services for strategic studies in which continued patient participation is essential. By simplifying the organisation of travel and related services, we help remove obstacles that can lead to early dropouts and support participant retention throughout the study. Our patient support also eases their journey, strengthens their engagement and helps keep participants in the clinical study.
Secure, international management
Our processes ensure services are organised rigorously while respecting confidentiality requirements and applicable regulations. Through our network of partners, we can support national and international studies in many countries. This organisation also ensures tailored patient support, eases their journey and helps retain participants throughout the study, whatever their geographical constraints.
Our services include
Why choose Pharmaspecific for patient concierge support?
Make it easier for patients to take part in your clinical studies
Our experts help you implement solutions tailored to the needs of your study to improve the participant experience and support the success of your clinical projects.